Rules for responsible gaming enjoyment
Most people play for the entertainment, which means gaming to a responsible extent and within their financial means. But, for a small percentage, games of chance are not a form of entertainment – they are a problem which must be taken seriously.
What is disordered gaming?
Pathological gaming has been listed as a recognised psychological disorder in the international classification systems DSM and ICD since 1980. It is defined as persistent, recurring and often increasing gaming despite negative personal and social consequences such as debt, breakdown of social relations and impairment of professional development.
When should behaviour be considered problematic?
We would like to stress that diagnoses relating to clinical disorders can only be made by trained specialists. This page offers material which will allow you to quickly assess and consider your own behaviour. If you can identify with four or more of the following characteristics, we would recommend that you self-exclude and contact a counselling provider.
- Do you feel the need to game using increasing amounts of money in order to achieve the desired excitement?
- Do you feel restless or irritable when attempting to cut down or stop galing?
- Have you made repeated unsuccessful efforts to control, cut back, or stop gaming?
- Are you often preoccupied with gaming?
- Do you often game when feeling distressed?
- After losing money gaming, do you often return another day to get even?
- Do you lie to conceal the extent of involvement with gaming?
- Have you jeopardised or lost a significant relationship, job, or educational or career opportunity because of gaming?
- Do you rely on others to provide money to relieve desperate financial situations caused by gaming?
Are you at risk?
Try the brief self-assessment developed by the Division on Addiction to find out whether you are at risk of developing gaming-related problems. All your answers are completely anonymous and not retained by bwin.
Rules for positive gaming
By observing the following rules, you will be able to relax and enjoy your gaming:
- Gaming is just for fun, not a way of earning money.
- Only play when you are relaxed and concentrated.
- Take regular breaks.
- Decide your monthly gaming stake in advance. Independently of our standard deposit limits, you may set a lower amount as your own personal limit.
- Do not increase the maximum limit which you have decided for yourself later on. (Please note: customer requests to increase their payment limits up to the standard limit can be implemented only after 7 days. You may also be contacted under the company's monitoring programme).
- Before you start playing, decide the winning amount at which you will end the game.
- Decide beforehand how high your losses can be.
- Never play under the influence of alcohol or medication.
- Never play if you are feeling depressed.
- If you want to find out more about responsible gaming, please visit the jugar bien website of the Direccion General de Ordenacion del Juego.
Health-e-Gambling is your online source for gaming information, resources, and self-help tools created by the Division on Addiction, Cambridge Health Alliance, a teaching affiliate of Harvard Medical School.
‘Your first step to change’: the Self Help Toolkit from the Harvard Medical School faculty
The Division on Addiction has collected its scientific findings from research into addictions and created a Self Help Toolkit. This website offers support to individuals who might have gaming-related problems, detailed analysis of existing behavioural traits and assistance with developing self-help strategies. ‘Your first step to change, a resource to help guide your journey to change’ takes just 20 minutes.
Self-control and self-protection
bwin offers its users various self-protection measures to ensure responsible gaming enjoyment and informs them of these possibilities. We encourage our customers to use these self-help tools. Self-protection measures requested are taken seriously and are valid for the agreed period of time.
bwin sets a maximum deposit limit for its customers at €3,000 per month, €1,500 per week and €600 per day. An increase of that limit is only possible upon explicit request by the customer and after a comprehensive review.
bwin offers all of its customers the opportunity to set an individual daily, weekly and/or monthly deposit limit. All requests for limit decreases will be implemented immediately. Requests for limit increases only become valid after 7 days.
bwin customers are able to exclude themselves from further gaming for prevention reasons. We offer time-outs for specific periods up to 6 months. After the time-out period has expired, your account will reopen automatically.
We also offer an indefinite self-exclusion which will extend itself automatically until revoked by the customer. Revocation will not possible prior to a minimum duration of 1 year.
During a temporary time-out or indefinite self-exclusion, customers will not be allowed to deposit or play. They will also be exempt from targeted commercial communication.
Additionally, it is possible to join the national list of self-excluded players to be blocked from all online gaming in Spain. An explanatory video about the national register of self-excluded players, published by the DGOJ, can be found here.