Maximum security is an obligation
Registration and identification
Before playing online, every new player must open an account at www.bwin.es. He/she must complete a registration form with a certain amount of personal data including name, date and place of birth, address, and ID number. Providing this information is obligatory. The identity of players is verified via a realtime check against the official database of the Comisión Nacional del Juego.
If you would like to get in touch with an independent 3rd party regarding any issues in relation to bwin, please contact www.ecogra.org/disputes .
In order to safeguard customer data, ElectraWorks (Malta) Plc uses secure and tested encryption technology from VeriSign® when communicating with customers' web browsers. Online transactions are also safeguarded by the extremely reliable payment systems operated by internationally recognized clearing partners who guarantee at least 99.5 per cent availability of their payment systems.
Entertainment and responsibility
Prevention of gaming addiction
With the specific characteristics of the internet in mind, the bwin.party Group has set up a joint research project in cooperation with Harvard Medical School and the Cambridge Health Alliance. The aim is to develop a comprehensive package of measures designed to prevent Responsible Gaming. The use of empirical studies should make it possible to detect conspicuous gaming behaviour at an early stage and take countermeasures quickly and individually.
The experience gained during the course of this project is continually incorporated in the design of the gaming products offered by ElectraWorks (Malta) Plc.
ElectraWorks (Malta) Plc has likewise entered into a partnership with the Federación Española de Jugadores de Azar Rehabilitados (FEJAR). This partnership, by which bwin supports FEJAR, is intended to provide players and their family members with a specialised assistance service developed by the association (www.fejar.org). There is also a regular dialogue with the FEJAR teams, keeping them closely informed of all the measures adopted by ElectraWorks (Malta) Plc to avoid problem gaming.
Corporate Social Responsibility
The bwin.party Group attaches great importance to corporate social responsibility. As a member of the Group, ElectraWorks (Malta) Plc endorses a sustainable corporate policy based on the pillars of economic responsibility, ecological responsibility and social responsibility. ElectraWorks (Malta) Plc does not consider economic and social responsibility to be incompatible with one another. On the contrary, particularly in the age of the Information Society, entrepreneurial activity depends on social acceptance.
The European Gaming & Betting Association (EGBA) was founded in February 2004 in order to ensure fair market access based on standardised conditions across Europe for all online gaming providers in the EU.
Standards were developed for this purpose, with bwin.party making a substantial contribution in its role as founding member.
All EGBA members have committed themselves to fully implement the guidelines set forth in the "Code of Conduct". For the sake of consumer interests, independent inspection bodies regularly verify compliance with the provisions, which comprise numerous security aspects, responsible gaming activities, the protection of minors, fraud control, and fair, non-misleading advertisement.
Further information on EGBA and the "Code of Conduct" is available at www.egba.eu .
bwin.party together with EGBA (European Gaming & Betting Association) founded the European Sports Security Association (ESSA) in January 2005. This move was prompted by what is known as the Hoyzer affair: At the time, the state-owned German betting provider Oddset lost millions through manipulated football games due to a lack of control mechanisms. The outcome of each game was decided by blatant mistakes on the part of the goalkeeper and the team's defence.
The objective of ESSA is to offer customers a fair sports betting product by preventing insider bets and betting fraud.
Using large-scale databases, ESSA is in a position to preventively recognise in real time, whether sports events could have been manipulated and, in the event of manipulation, to pass on this information to sports organisations promptly and unbureacratically.
More details on this non-profit organisation are available at www.eu-ssa.org .
Participation in the bwin gaming offer is only allowed to persons 18 years of age or older. Participation by minors in the games offered by www.bwin.es is strictly prohibited. ElectraWorks (Malta) Plc has put into place rigorous procedures to verify the age of its customers.
In order to prevent any abuse, please keep your access data (email, password, question-answer combination) in a safe place.